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Customer Service Management

Courses > Admin & Management > Customer Service Management

Customer Service Management

Customer service is a critical aspect of any business, and effective customer service management is essential for maintaining customer satisfaction and loyalty. Our comprehensive “Customer Service Management” course in Dubai is designed to equip participants with the necessary skills and strategies to deliver exceptional customer experiences. Through this program, participants will gain insights into customer behavior, learn to handle challenging situations, and develop techniques for building lasting relationships with clients.

Core Curriculum of Customer Service Management

Welcome to our esteemed “Customer Service Management” course in Dubai, where we empower individuals with the expertise to excel in the world of customer service. In this program, we have carefully curated a comprehensive curriculum that covers essential aspects of customer behavior, effective communication, conflict resolution, and more. Through interactive sessions and practical exercises, participants will develop the skills and confidence needed to handle any customer service scenario with finesse.

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30 Hours


Core Modules

  • Understanding Customer Behavior
  • Effective Communication Techniques
  • Handling Customer Complaints
  • Building Customer Loyalty
  • Time and Stress Management for Customer Service Professionals
  • Problem-Solving and Decision Making
  • Customer Service Excellence
  • Conflict Resolution Strategies

Course Highlights

  • ¬†Practical role-plays and simulations
  • ¬†Customizable training options to suit organizational needs
  • Industry-recognized certification
  • Post-training support and resources
  • Convenient location in Dubai
  • Flexible scheduling options for working professionals

Who Should Attend this Customer Service Management Course?

This course is ideal for professionals working in customer-facing roles, including customer service representatives, sales executives, front desk personnel, and managers aiming to enhance their team’s customer service skills.

Key Features of Customer Service Management

  • Industry-experienced trainers
  • Practical hands-on exercises
  • Real-world case studies
  • Interactive workshops
  • Cutting-edge customer service tools and methodologies

Why Calibri Training & Development is the best training institute for Customer Service Management in Dubai?

At Calibri Training & Development in Dubai, we take pride in delivering high-quality, result-oriented training programs. Our “Customer Service Management” course is designed and facilitated by industry experts, ensuring a dynamic and enriching learning experience. With a focus on practical application and individual development, our training equips participants with the confidence and competence to excel in their customer service roles.

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+971 55 185 6561

Calibri Training & Development

Sheikh Zayed Collector Road Mazaya Center Office Entrance A, 1016 Dubai - United Arab Emirates

+971 4 355 0876


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